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Terms of Service

Complaints Procedure

The seller Li West Evropa s.r.o., Prague 3 Žižkov, Koněvova 2755 / 65a, postal code 13000 stipulates the following procedure in case of a claim for goods:

1. The Buyer is obliged to inspect the Goods without undue delay after receipt. Acceptance means the handover of the Goods by the carrier (PPL s.r.o.) to the Buyer.

2. The Buyer may not withdraw from the Contract if:

a) The Seller has delivered Perishable Goods as well as Goods that have been irretrievably mixed with other goods after delivery

b) The Buyer has violated the original packaging of the Goods

c) Improperly stored the delivered Goods (storage - see label on the packaging)

d) The Seller has delivered the Goods modified according to the Buyer's wishes or for his person.

3. If the difference in the quantity or type of the Goods with the data on the invoice and delivery note is found, it is necessary to report this condition to the Seller within 3 (three) working days after receipt.

4. The Buyer must notify the Seller of any defects in writing to the Seller's address. In the notification, the Buyer must state the detected defects and must state the claim he is making as a result of the defect.

5. The Buyer may assert the following claims due to a defect in the Goods:

a) delivery of the missing Goods

b) replacement of incorrectly delivered Goods

c) withdrawal from the Contract.

6. In all cases, it is necessary to submit an invoice (delivery note) and the claimed Goods for the complaint.

7. When making a complaint, the Buyer fills in the complaint form and sends it in writing by email or post to the Seller's address.

8. Complaints are handled at the Seller's delivery address, i.e.:

Li West Evropa s.r.o.

Oldřichova 106/49

128 00 Prague 2

Telephone: +420 775 077 107

9. All disputes between the Buyer and the Seller can be resolved by out-of-court settlement of disputes. The out-of-court settlement of all these disputes falls within the competence of the Czech Trade Inspection Authority https://www.coi.cz/informace-o-adr/.

10. All possible disputes arising between the Seller and the Buyer can also be resolved online via the dedicated ODR platform, which is set up at http://ec.europa.eu/consumers/odr/.

Complaints procedure of the online store Li West Evropa s.r.o. you can download here

You can download the sample form for the Notice of Withdrawal from the Contract here

ABARUS PLUS s.r.o.

Complaints procedure of the internet shop www.sinara.cz

The seller Li West Evropa s.r.o., Prague 3 Žižkov, Koněvova 2755 / 65a, postal code 13000, stipulates the following procedure in case of a complaint about the Goods.

1. If the Buyer wants to return the entire shipment, which is complete and undamaged, he can do so without giving reasons within 14 days of receiving the shipment. The goods must be returned with an invoice, which will be canceled.

2. The Buyer may not withdraw from the Contract if:

a) The Seller has delivered Perishable Goods as well as Goods that have been irretrievably mixed with other goods after delivery.

b) The Buyer has violated the original packaging of the Goods.

c) Improperly stored the delivered Goods (storage - see label on the packaging).

d) The Seller has delivered the Goods modified according to the Buyer's wishes or for his person.

3. The Buyer is obliged to inspect the Goods without undue delay after receipt. Acceptance means the handover of the Goods by the carrier (PPL s.r.o.) to the Buyer.

4. If the difference in the quantity or type of the Goods with the data on the invoice and delivery note is found, it is necessary to report this condition to the Seller within 3 (three) working days after receipt.

5. The Buyer must notify the Seller of any defects in writing to the Seller's address. In the notification, the Buyer must state the detected defects and must state the claim he is making as a result of the defect.

6. The Buyer may assert the following claims due to a defect in the Goods:

a) delivery of the missing Goods

b) replacement of incorrectly delivered Goods

c) withdrawal from the Contract.

7. In all cases, it is necessary to submit an invoice (delivery note) and the claimed Goods for the complaint.

8. When making a complaint, the Buyer fills in the complaint form and sends it in writing by email or post to the Seller's address.

9. Complaints are handled at the Seller's delivery address, ie:

Li West Evropa s.r.o.,

Oldřichova 106/49

128 00, Prague 2

Tel .: +420 775 077 107

10. Complaint form:

Name and surname: .............................................. .................

Street / No .: ........................................... .....................

Municipality / city / postal code: ............................................ .......................

Phone: ................................................ ................

Invoice number of the claimed delivery: ............................................. ................

Complaint description: ............................................... ...........................................

 .................................................. ...........................................

 .................................................. ...........................................

This complaint procedure is valid from 1.1.2021